Domestic and International Shipping Policy
Shipping Rates and Policy
HempGenix.us utilizes live shipping quotes for any shipment within the United States, including Puerto Rico, Hawaii, Alaska and other US territories. Upgraded shipping services are available at an additional cost, and are listed during the checkout process. International orders are available, also utilizing live shipping quotes. The following list is a list of countries that we know will allow our products into the country: United States, Argentina, Austria, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Netherlands Antilles, Northern Ireland, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Scotland, Slovak Republic, Slovenia, South Africa, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, Uruguay, Wales.
Even if you do live in one of these countries, we cannot guarantee that the package will make it, and international ordering is done at the risk of the customer. Packages held by their country’s customs on purpose or by mistake are the responsibility of the customer. We are not able to keep up with changes in international law, and will adjust our site on an ongoing to attempt to reflect to current ability to ship to certain countries. If you have a package held by customs, you will want to contact customs in your country. Most often a piece of info is incorrect or missing for them to send the package on it’s way. We are not liable for any Taxes for payments you will need to pay to customs or government officials to receive your package.
All shipments are sent via the US Postal Service for Domestic, USPS,UPS, and DHL for International Shipping. Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 72 hours of receipt of package.